Mega.pk Return Policy
At Mega.pk, we strive to ensure that all our products meet the highest standards of quality and performance. However, if you encounter any issues with your purchase, our return policy is here to help.
Eligibility for Return
- Non-Functioning or Defective Items: If the item you received does not work as per the product description by the manufacturer or is found to be malfunctioning, you are eligible to return it.
- Incorrect or Damaged Items: In cases where you receive the wrong product or a damaged item, you are eligible for a return.
Conditions for Return
- Items must be returned within a specified period from the date of purchase (please specify the duration).
- The item must be in the same condition as when it was received, including all original packaging and accessories.
- Proof of purchase (receipt or order confirmation) is required for processing returns.
Non-Eligible Items
Items are not eligible for return in the following scenarios:
- If the product is functioning correctly and matches the description provided by the manufacturer.
- If the return request is due to a change of mind or dissatisfaction not related to the functionality or condition of the product.
Return Process
To initiate a return, please contact our customer service team with your order details and the issue you are facing. We will guide you through the process and provide you with the necessary information, including return shipping arrangements.
Refund or Replacement
Upon receiving and inspecting the returned item, we will either:
- Provide a full refund of your purchase price.
- Offer a replacement item (subject to availability).
Contact Information
For any questions or assistance regarding our return policy, please contact our customer support team via email, phone, or live chat on our website.
